Excuse me , i would like to reserve a room. 你好我订个房间。电话或者邮件这样问。
Tonight? Tomorrow? 今天明天？
在前台问：Do you have any free rooms for tonight ? 有房间吗？
DO you have a single room? 有单人房吗？
Do you have a standard room ? 有标准房吗，标间吗，最便宜的一般是。
Do you have a double room ? with a double bed ? 有双人房吗？
Do you have rooms with a king-sized bed ? 有大床房吗？
What is the rate per night ? 一晚多少钱？
How much per night? 一晚多少钱？
Is breakfast included ？ 包含早餐吗？
Does that include breakfast ？ 包含早餐吗？
Excuse me , I'd like to check in .
Do you have a reservation ? 有预定吗？
Oh yes, I have a reservation under the name of Mr.zhang . 有的，姓张。
credit card 信用卡、blanket 毯子
Hello, I'm calling from room 233. 我是233房间的。
Is there a hair dryer in the room ？ 有吹风机mua？
Could you bring me some slippers? 来双拖鞋。
Could you bring me some toothpaste? 我要牙膏。
could you bring me some toilet paper ? 我要厕纸擦屁股。
could you bring me some towels 他阿奥斯? 我要毛巾。
可能外国电源中国的用不了，需要转换器：Do you have a plug adaptor for a Chinese plug? 有中国插头的转换器吗？
The air-conditioner isn't working ! 空调不好用了！！在美国的话air-conditioner直接说AC就行了。
The heating isn't working. 暖气坏了。
The toilet isn't working . 厕所坏了。
The shower isn't working. 淋浴坏了。
Can you send somebody to fix xxxxxxxx？
The room is too hot/cold/noisy/dirty !抓狂。
Do you have a warmer room ?
Do you have a quieter room ?
There's no hot water in my room. 没热水还行？
The window just don't open . 窗打不开呀。
The window is broken.
Could you send somebody to clean my room?
Could you change the cheets ，please? 能给我换个床单吗？
Could you change the towels , please?
Could i have more toiletries? 头ei了吹四，能再给点洗漱用品吗？
Can i change to a different room ? 给我换个房间吧老铁。
Do you have a room with sea view ? 有海景房吗..理想啊。
Can i upgrade my room? 能升级房间am？
How much would it cost to xxxx? xxxx多少钱？
How much would it cost to upgrade my room ? 升级房间多少钱？
Excuse me , i've lost my key / key card.
Excuse me , the key card just doesn;t work , could you give another key card ?
4. 退房：check out
What time do i need to check out? 我该几点退房？
Check out , please ，my room number is 233333333. 麻烦退房谢谢。
Can i pay by credit card ?
Could i store my luggage at reception for a few hours ?
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